BIG NIGHT SOCIAL · VERSION 15 NOVEMBER 2026

Ticket terms & refunds

For enquiries, use our contact form.

1. Who organises your event

Big Night Social promotes and organises its own events at hired venues. The venue and any separate suppliers will be identified where relevant. Hiring a venue does not remove our responsibility for the services we promise you. Artists and venues are only confirmed when named as confirmed on the event listing.

2. Before you book

The event page states the date, venue, ticket price, age restrictions, admission arrangements and material conditions. All mandatory charges are included in the total shown before payment. Check these details and contact us before purchasing if you have access or support requirements. Family events have their own supervision rules; an admission ticket does not provide childcare.

3. Payment and tickets

Payment is processed by Stripe when sales are enabled. A booking is confirmed only after successful payment confirmation. We email access to a unique ticket for each attendee. Keep codes private: a valid ticket admits one person once. Contact us if tickets do not arrive. A numbered paid invoice is available through your private booking link. We do not store card numbers.

4. If your plans change

Dated leisure-event tickets generally do not carry the usual 14-day change-of-mind cancellation right. Unless the event offers a more generous policy, we do not provide refunds solely because you can no longer attend. This does not affect rights where we breach the contract or where a refund is required by law. Ask us about a name correction or permitted transfer before passing a ticket on.

5. If we cancel or materially change an event

If we cancel, we will arrange a refund of the amount paid to us for the cancelled tickets, including mandatory booking charges, to the original payment method. If we postpone, reschedule or materially change the advertised event, we will explain the change and offer an appropriate refund option where you do not accept it. A replacement headline act or substantial venue change will be assessed fairly. Minor timetable or supporting-line-up changes do not automatically entitle a refund. We will email affected customers and set out the available options and processing times.

We do not automatically reimburse separately booked travel or accommodation. This does not exclude compensation or other remedies you are legally entitled to.

6. Admission and conduct

Follow the published age rules, venue safety instructions and reasonable conditions of entry. We may refuse admission or remove anyone whose behaviour threatens safety or seriously disrupts the event. Any refund decision will be fair and take account of the circumstances and your legal rights. Tell us about required reasonable adjustments in advance where possible.

7. Photos, recordings and personal information

Buying a ticket or attending is not blanket consent for identifiable promotional photographs or filming. Our media policy explains notices, choices and separate permissions. Under-18 promotional use requires appropriate guardian permission and respect for the child’s wishes. Personal information is handled under our privacy notice.

8. Competitions and bingo

Competition admission tickets and performer entries are distinct. Each competition requires its own published eligibility, judging criteria, prizes, tie-breaks, deadlines and cancellation rules. Expressions of interest are not competition entries. Bingo tickets and stakes are not currently sold by this site.

9. Responsibility and complaints

Nothing excludes or limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot lawfully be excluded. Nothing removes your statutory consumer rights. Contact us with your order reference and the problem so we can investigate and respond. These terms are governed by the law of England and Wales, without removing any mandatory protections or court rights available to consumers.